AGENDA CAPTION:
Title
Consider approval of Resolution 2024-204R, approving a contract amendment to the agreement with Paymentus Corporation for utility bill payment processing in the amount of $750,000.00 for fiscal year 2025 with up to four one-year renewals for $750,000.00 each; authorizing the City Manager, or designee, to execute the contract amendment and renewals on behalf of the city; and declaring an effective date.
Body
Meeting date: October 15, 2024
Department: Finance
Amount & Source of Funding
Funds Required: $750,000
Account Number: Multiple Funding Sources - 54010
Funds Available: $750,000
Account Name: MERCHANT SERVICES / BANK FEES
Fiscal Note:
Prior Council Action: 2021-118R
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Public Safety, Core Services & Fiscal Excellence
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Background Information:
On April 21, 2015, an agreement was awarded to Paymentus Corporation for payment processing services and recurring credit card payment services using Harris Payment Gateway (HPG) with its payment partner, Paymentus. HPG is a companion product to the City's existing Utility Customer Service, Harris Customer Connect web payment portal, and Harris interactive voice response (IVR) payment system. Paymentus is a subcontractor through the existing contract and is the City's current IVR provider.
This request is to approve a contract amendment to add services to the contrac...
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