AGENDA CAPTION:
Title
Consider approval of Resolution 2024-204R, approving a contract amendment to the agreement with Paymentus Corporation for utility bill payment processing in the amount of $750,000.00 for fiscal year 2025 with up to four one-year renewals for $750,000.00 each; authorizing the City Manager, or designee, to execute the contract amendment and renewals on behalf of the city; and declaring an effective date.
Body
Meeting date: October 15, 2024
Department: Finance
Amount & Source of Funding
Funds Required: $750,000
Account Number: Multiple Funding Sources - 54010
Funds Available: $750,000
Account Name: MERCHANT SERVICES / BANK FEES
Fiscal Note:
Prior Council Action: 2021-118R
City Council Strategic Initiative: [Please select from the dropdown menu below]
Public Safety, Core Services & Fiscal Excellence
Choose an item.
Choose an item.
Comprehensive Plan Element (s): [Please select the Plan element(s) and Goal # from dropdown menu below]
☐ Economic Development - Choose an item.
☐ Environment & Resource Protection - Choose an item.
☐ Land Use - Choose an item.
☐ Neighborhoods & Housing - Choose an item.
☐ Parks, Public Spaces & Facilities - Choose an item.
☐ Transportation - Choose an item.
☒ Core Services
☐ Not Applicable
Master Plan: [Please select the corresponding Master Plan from the dropdown menu below (if applicable)]
Choose an item.
Background Information:
On April 21, 2015, an agreement was awarded to Paymentus Corporation for payment processing services and recurring credit card payment services using Harris Payment Gateway (HPG) with its payment partner, Paymentus. HPG is a companion product to the City’s existing Utility Customer Service, Harris Customer Connect web payment portal, and Harris interactive voice response (IVR) payment system. Paymentus is a subcontractor through the existing contract and is the City’s current IVR provider.
This request is to approve a contract amendment to add services to the contract previously provided through Alertworks, because the vendor is no longer providing the services. Alertworks was previously responsible for “robocalls” that included conservation notices, failed auto-pays, courtesy reminder calls, among others, as well as mass email communications to utility customers. The cost of those services is now being included in the Paymentus contract. The overall cost of providing the services will not change.
Additionally, the Paymentus contract requires an extension for fiscal year 2025 and four additional one-year annual renewals. The total estimated annual contract amount for the extension plus the added services is $750,000. Therefore, the estimated total contract amount for the total five (5) year period is $3,750,000.
Council Committee, Board/Commission Action:
Click or tap here to enter text.
Alternatives:
Click or tap here to enter text.
Recommendation:
Approve the contract amendment and renewals for contract #218-293R with Paymentus Corporation.