AGENDA CAPTION:
Title
Receive a staff presentation regarding utility billing penalties, reconnect fees, and utility assistance, including recommended criteria for the utility assistance program request for proposal; and provide direction to the City Manager.
Body
Meeting date: October 15, 2024
Department: City Manager’s Office-Diversity, Equity, and Inclusion and Finance-Utility Billing
Amount & Source of Funding
Funds Required: N/A
Account Number: N/A
Funds Available: N/A
Account Name: N/A
Fiscal Note:
Prior Council Action: September 3, 2024 - City Council received a presentation on utility billing assistance
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Public Safety, Core Services & Fiscal Excellence
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Background Information:
At the September 3, 2024 City Council Work Session, staff provided a presentation on available utility assistance and utility assistance received by residents. During the meeting, City Council requested staff bring back the following items:
• Recommended criteria for a request for proposal (RFP) for City-funded utility assistance.
• Revenues received for penalties and reconnections.
• Budget for penalties and reconnections.
• Response to why there is not a lifeline for electric rates.
• Balance of utility assistance donations and how the funds are used.
• Response to how a person can change a recurring utility assistance donation amount.
• Provide a GIS map showing disconnections throughout the City.
• Response to how Spanish speaking customers are served.
Council Committee, Board/Commission Action:
N/A
Alternatives:
N/A
Recommendation:
City Council receive the presentation and provide direction to the City Manager.